Refund policy

 

Returns & Exchanges Policy

Our Natural Philosophy

At Proto-Type Lather we take pride in the handcrafted nature of our products. Because our soaps are made in small batches using natural ingredients, please expect slight variations in color, aroma, and shape. These are signs of a truly unique, handmade product!

1. Returns on Personal Care Items

Due to the personal nature of our products and for hygiene and safety reasons, we cannot accept returns or exchanges on used or opened soap bars, sugar scrubs, or bath tea bags. * Unopened Items: We accept returns on unused, unopened products in their original packaging within 14 days of delivery.

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent).

2. Damaged or Defective Items

We want you to love your experience with us. If your order arrives damaged during transit or if you receive the wrong item:

• Please contact us at customercare@ptlather.com within 48 hours of delivery.
• Include your order number and a photo of the damaged product and packaging.
• We will happily send a replacement or issue a full refund at no additional cost to you.

3. Skin Sensitivities & Allergies

We list every ingredient on our labels and website (including our essential oils like Peppermint and Eucalyptus).

• If you have sensitive skin, we recommend performing a "patch test" on a small area of skin before full use.
• We cannot offer refunds for personal preferences (e.g., "I don't like the scent") or individual skin reactions.

4. How to Initiate a Return

To start a return for an unopened item, please email customercare@ptlather.com with your order number. Once the item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be applied to your original method of payment within 5–7 business days.