Shipping policy

Shipping Policy

Processing & Handling

We handcraft our soaps in small batches to ensure the highest quality.

Order Processing: Please allow 2–4 business days for us to pack and prepare your order for shipment.
Peak Seasons: During holidays or special soap releases, processing may take up to 5–7 business days.
Order Tracking: You will receive a shipping confirmation email with a tracking number as soon as your order leaves our studio.

Shipping Rates & Delivery Estimates

We primarily ship via USPS and UPS to ensure reliable delivery. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3–7 Business Days	Calculated at Checkout
Priority Shipping	2–3 Business Days	Calculated at Checkout
Free Shipping	3–7 Business Days	Orders over $100+

Special Care for Natural Soap

Because our products are made with natural oils and butters, they can be sensitive to extreme temperatures.

Summer Shipping: During warmer months, we recommend retrieving your package from your mailbox or porch as soon as it arrives to prevent the soaps or sugar scrubs from softening.
Natural Sweating: In humid weather, you may notice "glycerin dew" (small beads of moisture) on your soap. This is a natural process and does not affect the quality of the bar.

Domestic & International Shipping

Domestic: We currently ship to all 50 U.S. states and P.O. Boxes.
International: At this time, Prototype Lather only ships within the United States. We hope to expand to international shipping in the future!

Missing or Lost Packages

Prototype Lather is not responsible for packages once they are marked as "Delivered" by the carrier.

If your tracking says delivered but you haven't received it, please check with neighbors or your local post office first.
For packages lost in transit (not marked as delivered), please contact us at customercare@ptlather.com within 14 days of the expected delivery date.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If a package is returned to us due to an incorrect address, the buyer will be responsible for the additional shipping costs to resend the order.

Shopify Pro-Tip for "Prototype Lather"

Since you've mentioned interests in Peppermint Eucalyptus and Cucumber Melon scents, these are popular but can be heavy. To save on costs:

Use Pirate Ship: It integrates with Shopify and offers much deeper discounts on USPS Ground Advantage than the standard counter rates.
Flat Rate Envelopes: If you are shipping 2–4 bars, the USPS Priority Mail Flat Rate Padded Envelope is often the cheapest way to ship soap across the country.

Would you like me to create a "Soap Care Card" design that you can print and include in every shipment to help your customers get the most out of their bars?